Privacy Policy

Effective Date: February 26, 2026
Last Updated: February 26, 2026

Alemu Medical Home (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, online forms, email, phone, or other digital communications.

This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

When you visit our website or contact us, we may collect the following types of information:

1. Personal Information

Information you voluntarily provide, such as:

  • Full name
  • Email address
  • Phone number
  • Appointment requests
  • Messages submitted through contact forms

2. Technical Information

Information collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited and usage data

This information helps us improve website functionality, performance, and security.

3. Cookies

We use cookies to enhance user experience and improve website performance.
We do not use cookies for targeted advertising.

You may disable cookies in your browser settings at any time.

How We Use Your Information

We use collected information to:

  • Respond to inquiries and appointment requests
  • Provide requested services or information
  • Improve website performance and patient communication
  • Maintain legal, regulatory, and security compliance
  • Protect against fraud, unauthorized access, or misuse

We do not sell, rent, or trade your personal information to third parties.

Sharing of Information

Your information may be shared only with:

  • Authorized Alemu Medical Home staff for scheduling or communication purposes
  • Trusted third-party service providers (e.g., website hosting, analytics, secure email systems) bound by confidentiality agreements
  • Legal authorities if required by law or to protect our legal rights

Medical Information & HIPAA Notice

Protected Health Information (PHI) is handled in accordance with our Notice of Privacy Practices, which is available separately on our website or at our office.

This website Privacy Policy applies only to online interactions and does not replace our HIPAA Notice.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information, including:

  • Secure servers
  • Encrypted connections (HTTPS)
  • Limited-access systems
  • Ongoing monitoring for security risks

While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure.

Your Rights & Choices

You may:

  • Request correction or deletion of personal information submitted online
  • Opt out of non-essential communications
  • Contact us with questions about how your information is handled

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to external websites or partner clinics. We are not responsible for the privacy practices or content of those third-party websites.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Alemu Medical Home
📧 support@alemumedicalhome.com
📞 (830) 351-5066
🌐 www.alemumedicalhome.com